Need some support?

October 19, 2021
by: SMK

Congratulations, you’ve gone and got yourself a beautiful, shiny, new website from the wonderful team at SMK Creations! 

But now your business has pivoted and grown and you’d like to make some changes to the layout, add some new features or insert some more pages into your website… do not fear - we’ve got your back!

 

 

To make this process as streamlined as possible, we have 3 awesome support packages that you can choose from, each offering 4 hours of expert support from our wonderful team. 

Deciding on which one is right for you will depend on the urgency of your requirements, as well as the budget you have available. 

The packages are as follows:

Bronze - This is our most popular package and is what 90% of our clients use. In this package you will receive 4 hours of support, which will be started within 7 days of purchase. If you are looking to update, improve or make a change to your website but aren’t in an immediate rush, then this package is the one for you. At £200, it is our cheapest package, but the quality of website support will be just as good. 

Silver - Our middle package costs £800. With this package, you will also receive up to 4 hours of support with delivery beginning within 48 hours. If you have something you need done within the next few days and time is of the essence and are willing to pay a little extra for this expedited service - this is probably the best package for you.

Gold - This is our top of the range package (it used to be called our ‘drop everything and prepare to get divorced package’ although the name wasn’t catchy enough). 

It also provides you with 4 hours of support with the benefit of commencing work within a 24 hour period. If what you need to achieve is really urgent and you are happy to pay to skip the queue - then this is the package for you.

These packages are for updates, improvements or changes to your website. If your site is hosted with us and there is a problem with it, we will treat this with urgency as always and won’t be part of your support package. Tech support issues are included in your original hosting package, whereas updates and changes are not. You do not need to use your full 4 hours in go and will be rolled over for future work if not fully used. 

Once you have purchased your package of choice, you can email support@www.smkcreations.com with your requirements and take advantage of our ticketing system. 

Click here to learn more about our support packages today!

 

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Lisburn, BT28 2BP

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