We all like to believe it will never happen to us but, on average, approximately 30,000 websites are hacked every day! Cyber security has never been more important (read our blog on how to keep your site secure). We are big believers in preventing this from happening and have sophisticated solutions in place to help with this.

We also carry out regular maintenance and updates on your site to ensure your plugins and security are up to date as well as reduce any potential vulnerabilities that might offer exposure.

When we think of a website being hacked we often think of it being taken down with a ransom to be paid in order to release it. The reality is that there are many types of hacking including techniques like phishing, Denial of Service, Keylogger injection.

The list of hacking techniques is almost endless and often the more subtle techniques can fly under the radar and therefore have the tendency to cause more damage as website owners are unaware that what they are doing (or their visitors are doing) is being watched.

The good news is that SMK includes countermeasures, security protocols, and interventions in all our packages which helps to keep your website as safe as possible.

So, what actually happens when your site is hacked?

So, what happens if somehow your website does get hacked? We are super secure, so it very rarely happens, but in the off-chance that it does, here is a quick look at what we do to ensure your website is back up and running with minimal interruption and hassle.

BACKUP

Each of our websites is backed-up every 4 hours. This means that we can isolate any malicious files or software, remove them and then roll your website back to a secure and accurate version with minimal interruption.

SCANNING

All of our websites are regularly scanned for new and known viruses, and malicious files, to ensure that the site is incredibly secure and that each file uploaded will cause no damage.

NOTIFICATION

Our hosting company notify us of any suspicious activity on your site that they believe might be hostile. This allows us to take action before any damage is done to your site or your data, usually before you even notice it.

AUDIT

Once we have removed any malicious files, we will carry out a full audit of the site before putting it live to make sure it is accurate and secure.

For e-commerce sites, we use a slightly different process so as not to lose data around any orders that have been placed, and to ensure stock levels are accurate.

How often does this happen?

While 30,000 websites being hacked daily can be a fairly intimidating statistic, it’s worth noting that there are approximately 1.92 billion websites online. Not to mention, given the combination of countermeasures that we implore, our strong track record and our contingency plans outlined above give us full confidence in the security of all our websites.

As much as we would love to promise you that your website will never be hacked, we can’t, but if the correct security measures are implemented, the chance of this is greatly reduced.

What we can promise is that, as your website partner, we take every precaution to reduce the chances of this happening and that, if it does happen, we will act swiftly to reduce any downtime or loss of data and rapidly restore your website to full functionality.

Congratulations, you’ve gone and got yourself a beautiful, shiny, new website from the wonderful team at SMK Creations! 

But now your business has pivoted and grown and you’d like to make some changes to the layout, add some new features or insert some more pages into your website… do not fear - we’ve got your back!

To make this process as streamlined as possible, we have 3 awesome support packages that you can choose from, each offering 4 hours of expert support from our wonderful team. 

Deciding on which one is right for you will depend on the urgency of your requirements, as well as the budget you have available. 

The packages are as follows:

Bronze - This is our most popular package and is what 90% of our clients use. In this package you will receive 4 hours of support, which will be started within 7 days of purchase. If you are looking to update, improve or make a change to your website but aren’t in an immediate rush, then this package is the one for you. At £200, it is our cheapest package, but the quality of website support will be just as good. 

Silver - Our middle package costs £800. With this package, you will also receive up to 4 hours of support with delivery beginning within 48 hours. If you have something you need done within the next few days and time is of the essence and are willing to pay a little extra for this expedited service - this is probably the best package for you.

Gold - This is our top of the range package (it used to be called our ‘drop everything and prepare to get divorced package’ although the name wasn’t catchy enough). 

It also provides you with 4 hours of support with the benefit of commencing work within a 24 hour period. If what you need to achieve is really urgent and you are happy to pay to skip the queue - then this is the package for you.

These packages are for updates, improvements or changes to your website. If your site is hosted with us and there is a problem with it, we will treat this with urgency as always and won’t be part of your support package. Tech support issues are included in your original hosting package, whereas updates and changes are not. You do not need to use your full 4 hours in go and will be rolled over for future work if not fully used. 

Once you have purchased your package of choice, you can email support@www.smkcreations.com with your requirements and take advantage of our ticketing system. 

Click here to learn more about our support packages today!